As a partner to its clients and customers, the Project Management Agency in DLR provides dependable advice based on its professional and administrative competence, applies legal rules and regulations pertaining to the allocation of third-party funding in a reliable and research-friendly way, and ensures equal opportunities, transparency and independence in funding allocation procedures. The Project Management Agency in DLR is conscious of the needs of its clients and customers and its responsibilities in managing public funding, maintains the confidentiality of all documents and is committed to ensuring awareness of and observing procedures for data protection. The Project Management Agency in DLR has established a quality management system designed to continuously improve its services and guarantee its customers the same level of quality regardless of the location of its working groups. Its quality assurance system has been ISO 9001 certified since 1998 and ensures the reliability of PT-DLR’s actions. Each individual employee is responsible for the quality of his or her work; the independent Quality Management and Quality Assurance unit safeguards the quality of procedures within PT-DLR. If you have any questions regarding quality management at the Project Management Agency in DLR, please contact the Quality Management Board: