The term "research enterprise" is closely linked to the objectives of DLR. For DLR, this means the organization is managed in accordance with standards similar to those of a free market enterprise. Modern enterprises manage values and objectives that are collaboratively developed by all the staff. These values and objectives are implemented with the active cooperation of our employees.
DLR combines excellent research with innovative practice. The results of our work are usually achieved through a complex effort of many participants. Satisfaction of associates, partners, and customers sets the benchmark for our company’s success; in turn, their satisfaction sets the benchmark for our quality management efficiency.
As in the private industry, customers have requirements concerning the services and products of DLR as well as the particular DLR unit involved. To ensure that the quality of our products and services is adapted to specific customers and requirements, DLR has established a decentralized quality management system (QMS); since April 14, 2003, our management process has been certified according to the International Standard ISO 9001:2000 by BVQI (Bureau Veritas).