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Quality and Product Assurance

Britta Schade
Head of Quality and Product Assurance Department and DLR's Quality Management Representative, Cologne
QP-Zertifikat/en einfügen

QP- Certificate

Quality and Product Assurance within DLR
The vision of DLR’s Quality and Product Assurance Department is to meet the highest expectations with regard to the quality of research, management, and infrastructure. The quality management system has been established in 2001 and initially certified in 2003. The balance between the base system and the management systems of the institutes and establishments forms the core of DLR’s quality policy. Quality assurance of our research results, products, and services is setting the standards for our company’s competitiveness. DLR’s Quality Management Representative is responsible for the quality system, compliance with it, and its continuous improvement.

Customer’s and Employee’s Focus
Leadership and employees both support our quality management, thus contributing directly to the assurance of the company’s success. DLR’s customers profit from the resulting performance capability and transparency. They can rely on consistently good performance and outstanding research results. Expanding business excellence activities is a further step to consolidate DLR’s state-of-the-art management.

Environment and Safety
In line with the corporate policy, the efficient use of resources attracts particular attention. With reference to the provision of services, the significance of impact on the environment and society as well as the stakeholders’ interests is absolutely essential for DLR. Occupational health and safety as well as environmental protection are special focal points.