Since 2011 the Institute of Transport Research is certified according to the quality management standard ISO 9001.
The quality management system (QMS) of the institute ensures the implementation of a quality policy and quality objectives within the institute in accordance with the requirements of this international standard. It serves the purpose to avoid errors in all areas of service delivery by applying appropriate corrective and preventive actions. The application of the QMS ensures that all organizational and technical processes and activities can be planned, controlled and monitored to maintain and enhance the quality of services provided.
The Institute is continually improving the effectiveness of its QMS as part of a continuous improvement process.