The DLR Web Portal is indeed the most important tool in our online communication arsenal. Nevertheless, here at DLR Communication, over the last few years we have realised that we are not able to reach all potential communication partners on this platform. Therefore, we decided to go where those people were, for example, to the social media portals. We are also fully aware of the fact that communication is not a one-way street. We want to be contactable, to open a channel for feedback and to respond to what we are told. Twitter is an ideal medium for that purpose.